--- title: "Ri71/Ri91: Why is there distortion or no sound from the HDMI ARC connection?" description: "Powered Speakers help: Why is there distortion or no sound from the HDMI ARC connection. Official Fluance support." --- [Skip to content](https://support.fluance.com/s/article/hdmi-arc-setup-and-compatibility-guide#main-content) [![Fluance Logo White](https://support.fluance.com/hs-fs/hubfs/Fluance%20Logo%20White.png?width=189&height=25&name=Fluance%20Logo%20White.png)](https://www.fluance.com/) - TURNTABLES Show submenu for TURNTABLES - [Turntables](https://www.fluance.com/tt/turntables) - [Turntable Speaker Systems](https://www.fluance.com/tt/turntable-speaker-systems) - [Turntable Accesories](https://www.fluance.com/tt/turntable-accessories) - [POWERED SPEAKERS](https://www.fluance.com/powered-bookshelf-floorstanding-speakers) - HOME AUDIO Show submenu for HOME AUDIO - [Home Theater Systems](https://www.fluance.com/home-audio/home-theater-systems) - [Floorstanding](https://www.fluance.com/home-audio/floorstanding-speakers) - [Bookshelf, Surround & Bipolar](https://www.fluance.com/home-audio/bookshelf-surround-bipolar-speakers) - [Center Channel](https://www.fluance.com/home-audio/center-channel-speaker) - [Subwoofers](https://www.fluance.com/home-audio/subwoofer) - [Accessories](https://www.fluance.com/home-audio/accessories) - [OUR STORY](https://www.fluance.com/about) - [BLOG](https://www.fluance.com/blog) Open main navigation Close main navigation - TURNTABLES Show submenu for TURNTABLES - [Turntables](https://www.fluance.com/tt/turntables) - [Turntable Speaker Systems](https://www.fluance.com/tt/turntable-speaker-systems) - [Turntable Accesories](https://www.fluance.com/tt/turntable-accessories) - [POWERED SPEAKERS](https://www.fluance.com/powered-bookshelf-floorstanding-speakers) - HOME AUDIO Show submenu for HOME AUDIO - [Home Theater Systems](https://www.fluance.com/home-audio/home-theater-systems) - [Floorstanding](https://www.fluance.com/home-audio/floorstanding-speakers) - [Bookshelf, Surround & Bipolar](https://www.fluance.com/home-audio/bookshelf-surround-bipolar-speakers) - [Center Channel](https://www.fluance.com/home-audio/center-channel-speaker) - [Subwoofers](https://www.fluance.com/home-audio/subwoofer) - [Accessories](https://www.fluance.com/home-audio/accessories) - [OUR STORY](https://www.fluance.com/about) - [BLOG](https://www.fluance.com/blog) - - [Contact Us](https://support.fluance.com/s/kb-tickets/new) [Contact Us](https://support.fluance.com/s/kb-tickets/new?hsLang=en) YOUR GUIDE TO THE ULTIMATE AUDIO EXPERIENCE - There are no suggestions because the search field is empty. 1. [Fluance Support Center](https://support.fluance.com/s?hsLang=en) 2. [Powered Speakers](https://support.fluance.com/s/powered-speakers?hsLang=en) 3. [Powered Speaker Troubleshooting](https://support.fluance.com/s/powered-speakers?hsLang=en#powered-speaker-troubleshooting) # Ri71/Ri91: Why is there distortion or no sound from the HDMI ARC connection? Confirm that your TV or audio source has an HDMI ARC connection, the HDMI port will be specifically labeled HDMI ARC or Audio Return Channel. While the speakers do not support eARC, it should still work while connected to an HDMI eARC port.  ![](https://support.fluance.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-May-06-2026-03-39-32-6377-PM.png?width=65&height=121&name=image-png-May-06-2026-03-39-32-6377-PM.png) If you are not hearing sound over HDMI ARC, or your TV is not properly recognizing the speakers, try these steps: 1. **HDMI Connection:** Ensure the HDMI cable is connected to the HDMI-ARC port on the TV. Use an HDMI 2.0 (or higher) high‑speed cable. 2. **TV Audio Settings:** Verify that the TV audio is set to HDMI. 3. **Auto-Detect:** Ensure auto-detect is turned off. 4. **HDMI Cable Check:** Unplug and plug all HDMI cables to check for any issues. 5. **HDMI ARC Setting**: Enable-disable-enable the HDMI ARC setting (switch from HDMI ARC to internal speaker and back to HDMI ARC). 6. **Digital Sound Out Setting:** Select PCM for troubleshooting. If it still doesn't work, switch back to Auto, then PCM, and Auto again. 7. **HDMI-CEC/Anynet+/Control Other Device:** Enable this setting. **Note**: *While the Ri71 and Ri91 speakers do not support HDMI-CEC functionality, this setting must be turned on for HDMI ARC to function. You will not be able to control the speaker power or volume with the TV remote.* 8. **Power Cycling:** Turn off the TV and speaker (make sure to use the switch on the back of the speaker), wait for 10 or more seconds, then power both devices back on. 9. **HDMI Refresh:** Unplug all HDMI cables from the TV, unplug power cords from the TV and speaker, wait for 5 minutes, then reconnect all HDMI and power cables. 10. **Audio Check:** Test audio on different devices if possible. 11. **Streaming Services:** Check by changing source of media(Netflix, Disney, Amazon etc). 12. **Factory Reset:** Perform a factory reset on the TV, then test again.   - [Turntables](https://support.fluance.com/s/turntables?hsLang=en#main-content) - [Troubleshooting](https://support.fluance.com/s/turntables?hsLang=en#troubleshooting) - [Set Up](https://support.fluance.com/s/turntables?hsLang=en#set-up) - [Powered Speakers](https://support.fluance.com/s/powered-speakers?hsLang=en#main-content) - [Powered Speaker Set Up](https://support.fluance.com/s/powered-speakers?hsLang=en#powered-speaker-set-up) - [Powered Speaker Troubleshooting](https://support.fluance.com/s/powered-speakers?hsLang=en#powered-speaker-troubleshooting) - [Passive Speakers](https://support.fluance.com/s/passive-speakers?hsLang=en#main-content) - [Home Theater Set Up](https://support.fluance.com/s/passive-speakers?hsLang=en#home-theater-set-up) - [Home Theater Troubleshooting](https://support.fluance.com/s/passive-speakers?hsLang=en#home-theater-troubleshooting) - [International Resources](https://support.fluance.com/s/international-resources?hsLang=en) - [Videos](https://support.fluance.com/s/videos?hsLang=en) - [General Information](https://support.fluance.com/s/general-information?hsLang=en) - [Store Policies](https://support.fluance.com/s/store-policies?hsLang=en#main-content) - [Returns & Warranty](https://support.fluance.com/s/store-policies?hsLang=en#returns-warranty) - [Billing & Shipping](https://support.fluance.com/s/store-policies?hsLang=en#billing-shipping) - [Shipping](https://support.fluance.com/s/store-policies?hsLang=en#shipping) - [Billing & Payment](https://support.fluance.com/s/store-policies?hsLang=en#billing-payment) - ABOUT US - [Who We Are](https://www.fluance.com/about/) - [Fluance Blog](https://www.fluance.com/blog/) - [Professional Reviews](https://www.fluance.com/blog/category/professional-reviews/) - [Contests & Giveaways](https://www.fluance.com/contests-giveaways/) - [Why Choose Fluance?](https://www.fluance.com/why-choose-fluance/) - [Community & Environment](https://www.fluance.com/environmental-sustainability/) - [Glossary](https://www.fluance.com/glossary/) - PRODUCTS - [Turntables](https://www.fluance.com/turntables) - [Powered Bookshelf, Floorstanding Speakers](https://www.fluance.com/powered-bookshelf-floorstanding-speakers) - [Home Theater Systems](https://www.fluance.com/home-theater-systems) - [Floorstanding Speakers](https://www.fluance.com/floorstanding-speakers) - [Bookshelf, Surround & Bipolar Speakers](https://www.fluance.com/bookshelf-surround-bipolar-speakers) - [Center Channel Speakers](https://www.fluance.com/center-channel-speaker) - [Subwoofers](https://www.fluance.com/subwoofer) - [Accessories](https://www.fluance.com/accessories) - [Deals & Special Offers](https://www.fluance.com/deals-special-offers) - [Extended Warranty](https://www.fluance.com/extended-warranty) - [Discontinued](https://www.fluance.com/discontinued) - CUSTOMER SERVICE - [Support Center](https://support.fluance.com/s/) - [Contact Us](https://support.fluance.com/s/kb-tickets/new) - [My Account](https://www.fluance.com/customer/account) - [30 Day Risk Free in Home Trial](https://www.fluance.com/30-day-risk-free-in-home-trial) - [Fluance Policies](https://www.fluance.com/store-policies) - [Media Inquiries](https://www.fluance.com/media-inquiries) - [Bulk Purchases](https://www.fluance.com/bulkpurchases) - [Privacy Policy](https://www.fluance.com/privacy-policy/) - [Register your Product](https://www.fluance.com/registration/) - [Legal](https://www.fluance.com/legal/) © 2026 Fluance. 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