--- title: "International Orders: Frequently Asked Questions" description: "Store Policies help: International Orders: Frequently Asked Questions. Official Fluance support." --- [Skip to content](https://support.fluance.com/s/article/where-can-i-find-information-about-ordering-from-outside-the-united-states-canada-fluance#main-content) [![Fluance Logo White](https://support.fluance.com/hs-fs/hubfs/Fluance%20Logo%20White.png?width=189&height=25&name=Fluance%20Logo%20White.png)](https://www.fluance.com/) - TURNTABLES Show submenu for TURNTABLES - [Turntables](https://www.fluance.com/tt/turntables) - [Turntable Speaker Systems](https://www.fluance.com/tt/turntable-speaker-systems) - [Turntable Accesories](https://www.fluance.com/tt/turntable-accessories) - [POWERED SPEAKERS](https://www.fluance.com/powered-bookshelf-floorstanding-speakers) - HOME AUDIO Show submenu for HOME AUDIO - [Home Theater Systems](https://www.fluance.com/home-audio/home-theater-systems) - [Floorstanding](https://www.fluance.com/home-audio/floorstanding-speakers) - [Bookshelf, Surround & Bipolar](https://www.fluance.com/home-audio/bookshelf-surround-bipolar-speakers) - [Center Channel](https://www.fluance.com/home-audio/center-channel-speaker) - [Subwoofers](https://www.fluance.com/home-audio/subwoofer) - [Accessories](https://www.fluance.com/home-audio/accessories) - [OUR STORY](https://www.fluance.com/about) - [BLOG](https://www.fluance.com/blog) Open main navigation Close main navigation - TURNTABLES Show submenu for TURNTABLES - [Turntables](https://www.fluance.com/tt/turntables) - [Turntable Speaker Systems](https://www.fluance.com/tt/turntable-speaker-systems) - [Turntable Accesories](https://www.fluance.com/tt/turntable-accessories) - [POWERED SPEAKERS](https://www.fluance.com/powered-bookshelf-floorstanding-speakers) - HOME AUDIO Show submenu for HOME AUDIO - [Home Theater Systems](https://www.fluance.com/home-audio/home-theater-systems) - [Floorstanding](https://www.fluance.com/home-audio/floorstanding-speakers) - [Bookshelf, Surround & Bipolar](https://www.fluance.com/home-audio/bookshelf-surround-bipolar-speakers) - [Center Channel](https://www.fluance.com/home-audio/center-channel-speaker) - [Subwoofers](https://www.fluance.com/home-audio/subwoofer) - [Accessories](https://www.fluance.com/home-audio/accessories) - [OUR STORY](https://www.fluance.com/about) - [BLOG](https://www.fluance.com/blog) - - [Contact Us](https://support.fluance.com/s/kb-tickets/new) [Contact Us](https://support.fluance.com/s/kb-tickets/new?hsLang=en) YOUR GUIDE TO THE ULTIMATE AUDIO EXPERIENCE - There are no suggestions because the search field is empty. 1. [Fluance Support Center](https://support.fluance.com/s?hsLang=en) 2. [Store Policies](https://support.fluance.com/s/store-policies?hsLang=en) 3. [Shipping](https://support.fluance.com/s/store-policies?hsLang=en#shipping) # International Orders: Frequently Asked Questions **Where can I find your international shipping policies?** All of our store policies can be found at the following link: [http://www.fluance.com/store-policies](http://www.fluance.com/store-policies) **How much duty will I need to pay?** Estimated Duty fees will be displayed in the cart. Shipping costs, brokerage, and duty fees are non-refundable. **What shipping options do you offer?** Orders outside the contiguous United States and Canada are shipped using expedited or express shipping options. **How long does shipping take outside of the United States and Canada?** - Expedited Shipping (International)    **3-8 Business Days** - Express Shipping (International)     **2-7 Business Days** \*Please allow up to **1 business day for order processing** **Which countries do you ship to?** A full list of countries is available at this link:[International Shipping: List of Countries](https://support.fluance.com/s/article/Which-countries-does-Fluance-ship-to?hsLang=en) **Does the product come with a power adapter for my country? Will I need a voltage converter?** No, if a product is listed with range under the Input Power specification (100-240V), only an adapter for the outlet will be required. If the Input Power is a single value (110V) a voltage converter will be required to prevent damage to the product. Damage caused by incorrect voltage is not covered under warranty. For more information, visit: [Do international orders include a voltage converter or travel adapter for my country?](https://support.fluance.com/s/article/Do-international-orders-include-a-voltage-converter-or-travel-adapter-for-my-country?hsLang=en) ### **How do I place an international order?** 1. Visit our website—your country will be automatically detected based on your IP address.  ![User-added image](https://support.fluance.com/hubfs/Knowledge%20Base%20Import/servlet-3-1.gif) 2. Add your item(s) to the cart and check if the correct country is selected. You can find your country’s flag in the bottom left corner of the cart screen. If incorrect, click the flag to update it. ![zonos 1](https://support.fluance.com/hs-fs/hubfs/zonos%201.png?width=79&height=49&name=zonos%201.png) 3. Once your country is selected, prices will display in your local currency. Click **Checkout** to proceed. ![User-added image](https://support.fluance.com/hubfs/Knowledge%20Base%20Import/servlet-2-1.gif)![zonos 2](https://support.fluance.com/hs-fs/hubfs/zonos%202.jpg?width=450&height=227&name=zonos%202.jpg) 4. Fill in the required details on the **International Checkout** page. After reviewing your information, click **Place My Order**. ![Zonos 3](https://support.fluance.com/hs-fs/hubfs/Zonos%203.png?width=320&height=42&name=Zonos%203.png) 5. You’ll receive an order confirmation page and a confirmation email. We also have our product available on international Amazon sites! Your order will be processed and shipped within **1-2 business days**. Once shipped, we’ll send an email with your tracking details.   - [Turntables](https://support.fluance.com/s/turntables?hsLang=en#main-content) - [Troubleshooting](https://support.fluance.com/s/turntables?hsLang=en#troubleshooting) - [Set Up](https://support.fluance.com/s/turntables?hsLang=en#set-up) - [Powered Speakers](https://support.fluance.com/s/powered-speakers?hsLang=en#main-content) - [Powered Speaker Set Up](https://support.fluance.com/s/powered-speakers?hsLang=en#powered-speaker-set-up) - [Powered Speaker Troubleshooting](https://support.fluance.com/s/powered-speakers?hsLang=en#powered-speaker-troubleshooting) - [Passive Speakers](https://support.fluance.com/s/passive-speakers?hsLang=en#main-content) - [Home Theater Set Up](https://support.fluance.com/s/passive-speakers?hsLang=en#home-theater-set-up) - [Home Theater Troubleshooting](https://support.fluance.com/s/passive-speakers?hsLang=en#home-theater-troubleshooting) - [International Resources](https://support.fluance.com/s/international-resources?hsLang=en) - [Videos](https://support.fluance.com/s/videos?hsLang=en) - [General Information](https://support.fluance.com/s/general-information?hsLang=en) - [Store Policies](https://support.fluance.com/s/store-policies?hsLang=en#main-content) - [Returns & Warranty](https://support.fluance.com/s/store-policies?hsLang=en#returns-warranty) - [Billing & Shipping](https://support.fluance.com/s/store-policies?hsLang=en#billing-shipping) - [Shipping](https://support.fluance.com/s/store-policies?hsLang=en#shipping) - [Billing & Payment](https://support.fluance.com/s/store-policies?hsLang=en#billing-payment) - ABOUT US - [Who We Are](https://www.fluance.com/about/) - [Fluance Blog](https://www.fluance.com/blog/) - [Professional Reviews](https://www.fluance.com/blog/category/professional-reviews/) - [Contests & Giveaways](https://www.fluance.com/contests-giveaways/) - [Why Choose Fluance?](https://www.fluance.com/why-choose-fluance/) - [Community & Environment](https://www.fluance.com/environmental-sustainability/) - [Glossary](https://www.fluance.com/glossary/) - PRODUCTS - [Turntables](https://www.fluance.com/turntables) - [Powered Bookshelf, Floorstanding Speakers](https://www.fluance.com/powered-bookshelf-floorstanding-speakers) - [Home Theater Systems](https://www.fluance.com/home-theater-systems) - [Floorstanding Speakers](https://www.fluance.com/floorstanding-speakers) - [Bookshelf, Surround & Bipolar Speakers](https://www.fluance.com/bookshelf-surround-bipolar-speakers) - [Center Channel Speakers](https://www.fluance.com/center-channel-speaker) - [Subwoofers](https://www.fluance.com/subwoofer) - [Accessories](https://www.fluance.com/accessories) - [Deals & Special Offers](https://www.fluance.com/deals-special-offers) - [Extended Warranty](https://www.fluance.com/extended-warranty) - [Discontinued](https://www.fluance.com/discontinued) - CUSTOMER SERVICE - [Support Center](https://support.fluance.com/s/) - [Contact Us](https://support.fluance.com/s/kb-tickets/new) - [My Account](https://www.fluance.com/customer/account) - [30 Day Risk Free in Home Trial](https://www.fluance.com/30-day-risk-free-in-home-trial) - [Fluance Policies](https://www.fluance.com/store-policies) - [Media Inquiries](https://www.fluance.com/media-inquiries) - [Bulk Purchases](https://www.fluance.com/bulkpurchases) - [Privacy Policy](https://www.fluance.com/privacy-policy/) - [Register your Product](https://www.fluance.com/registration/) - [Legal](https://www.fluance.com/legal/) © 2026 Fluance. 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