--- title: General Information | Fluance Support Center description: General Information --- [Skip to content](https://support.fluance.com/s/general-information#main-content) [![Fluance Logo White](https://support.fluance.com/hs-fs/hubfs/Fluance%20Logo%20White.png?width=189&height=25&name=Fluance%20Logo%20White.png)](https://www.fluance.com/) - TURNTABLES Show submenu for TURNTABLES - [Turntables](https://www.fluance.com/tt/turntables) - [Turntable Speaker Systems](https://www.fluance.com/tt/turntable-speaker-systems) - [Turntable Accesories](https://www.fluance.com/tt/turntable-accessories) - [POWERED SPEAKERS](https://www.fluance.com/powered-bookshelf-floorstanding-speakers) - HOME AUDIO Show submenu for HOME AUDIO - [Home Theater Systems](https://www.fluance.com/home-audio/home-theater-systems) - [Floorstanding](https://www.fluance.com/home-audio/floorstanding-speakers) - [Bookshelf, Surround & Bipolar](https://www.fluance.com/home-audio/bookshelf-surround-bipolar-speakers) - [Center Channel](https://www.fluance.com/home-audio/center-channel-speaker) - [Subwoofers](https://www.fluance.com/home-audio/subwoofer) - [Accessories](https://www.fluance.com/home-audio/accessories) - [OUR STORY](https://www.fluance.com/about) - [BLOG](https://www.fluance.com/blog) Open main navigation Close main navigation - TURNTABLES Show submenu for TURNTABLES - [Turntables](https://www.fluance.com/tt/turntables) - [Turntable Speaker Systems](https://www.fluance.com/tt/turntable-speaker-systems) - [Turntable Accesories](https://www.fluance.com/tt/turntable-accessories) - [POWERED SPEAKERS](https://www.fluance.com/powered-bookshelf-floorstanding-speakers) - HOME AUDIO Show submenu for HOME AUDIO - [Home Theater Systems](https://www.fluance.com/home-audio/home-theater-systems) - [Floorstanding](https://www.fluance.com/home-audio/floorstanding-speakers) - [Bookshelf, Surround & Bipolar](https://www.fluance.com/home-audio/bookshelf-surround-bipolar-speakers) - [Center Channel](https://www.fluance.com/home-audio/center-channel-speaker) - [Subwoofers](https://www.fluance.com/home-audio/subwoofer) - [Accessories](https://www.fluance.com/home-audio/accessories) - [OUR STORY](https://www.fluance.com/about) - [BLOG](https://www.fluance.com/blog) - - [Contact Us](https://support.fluance.com/s/kb-tickets/new) [Contact Us](https://support.fluance.com/s/kb-tickets/new) YOUR GUIDE TO THE ULTIMATE AUDIO EXPERIENCE - There are no suggestions because the search field is empty. 1. [Fluance Support Center](https://support.fluance.com/s) 2. [General Information](https://support.fluance.com/s/general-information) # General Information - [Where can I buy Fluance in Canada?](https://support.fluance.com/s/article/where-can-i-buy-fluance-in-canada-1480438536375) - [How do I know when there are upcoming sales, special offers or promotions?](https://support.fluance.com/s/article/how-do-i-know-when-there-are-upcoming-sales-special-offers-or-promotions) - [Do the Signature Series speakers include grills?](https://support.fluance.com/s/article/do-the-signature-series-speakers-include-grills-1480438530336) - [Do international orders include a voltage converter or travel adapter for my country?](https://support.fluance.com/s/article/do-international-orders-include-a-voltage-converter-or-travel-adapter-for-my-country) - [Are prices listed for one or two speakers?](https://support.fluance.com/s/article/are-prices-listed-for-one-or-two-speakers-1480438530333) - [Where can I find my product's serial number?](https://support.fluance.com/s/article/where-can-i-find-my-product-s-serial-number-fluance) - [I checked out as a guest, can I link my order to my account?](https://support.fluance.com/s/article/i-checked-out-as-a-guest-can-i-link-my-order-my-account) - [How do I place an order?](https://support.fluance.com/s/article/how-do-i-place-an-order) - [How will I know when an out of stock product is available for purchase?](https://support.fluance.com/s/article/how-will-i-know-when-an-out-of-stock-product-is-available-for-purchase) - [Where can I buy Fluance products?](https://support.fluance.com/s/article/where-are-fluance-product-sold) - [What speakers are right for me?](https://support.fluance.com/s/article/what-speakers-are-right-for-me-1480438531706) - [What happens if my package is lost during shipment?](https://support.fluance.com/s/article/what-happens-if-my-package-is-lost-during-shipment-1480438531702) - [Why is a return authorization number needed?](https://support.fluance.com/s/article/why-is-a-return-authorization-number-needed) - [Are there any professional reviews of your products?](https://support.fluance.com/s/article/are-there-any-professional-reviews-of-your-products-1480438530338) - [Pre-Order Frequently Asked Questions](https://support.fluance.com/s/article/pre-order-frequently-asked-questions) - [What resources are available to help me set up my products?](https://support.fluance.com/s/article/what-resources-are-available-to-help-me-set-up-my-products-1480438536374) - [Can I substitute a speaker, turntable, or accessory in a bundle for a different one?](https://support.fluance.com/s/article/can-i-substitute-a-speaker-component-of-the-htb-package-for-a-different-model-1480438531706) - [What is the best way to get the support I need?](https://support.fluance.com/s/article/what-is-the-best-way-to-get-the-support-i-need-1480438536374) - [Where is Fluance based?](https://support.fluance.com/s/article/where-is-fluance-based-1480438530339) - [Is the support offered in-house or outsourced?](https://support.fluance.com/s/article/is-the-support-offered-in-house-or-outsourced-1480438536373) - [How big are Fluance speakers?](https://support.fluance.com/s/article/how-big-are-fluance-speakers) - [How do I link my order to my account?](https://support.fluance.com/s/article/how-do-i-link-my-order-to-my-account) - [Are Fluance products available in a different finish or color than displayed?](https://support.fluance.com/s/article/are-fluance-products-available-in-a-different-finish-or-color-than-displayed-1480438531138) - [Can someone become a Dealer for your products?](https://support.fluance.com/s/article/can-someone-become-a-dealer-for-your-products-1480438532474) - [What do I do if the online resources don't have the answers I'm looking for?](https://support.fluance.com/s/article/what-do-i-do-if-the-online-resources-don-t-have-the-answers-i-m-looking-for-1480438536373) - [Who is Fluance?](https://support.fluance.com/s/article/who-is-fluance) - [How do I enter contests and giveaways?](https://support.fluance.com/s/article/how-do-i-enter-contests-and-giveaways) - [What are the speaker cabinets made of?](https://support.fluance.com/s/article/what-are-the-speaker-cabinets-made-of-1480438531137) See less ▼ - [Turntables](https://support.fluance.com/s/turntables#main-content) - [Troubleshooting](https://support.fluance.com/s/turntables#troubleshooting) - [Set Up](https://support.fluance.com/s/turntables#set-up) - [Powered Speakers](https://support.fluance.com/s/powered-speakers#main-content) - [Powered Speaker Set Up](https://support.fluance.com/s/powered-speakers#powered-speaker-set-up) - [Powered Speaker Troubleshooting](https://support.fluance.com/s/powered-speakers#powered-speaker-troubleshooting) - [Passive Speakers](https://support.fluance.com/s/passive-speakers#main-content) - [Home Theater Set Up](https://support.fluance.com/s/passive-speakers#home-theater-set-up) - [Home Theater Troubleshooting](https://support.fluance.com/s/passive-speakers#home-theater-troubleshooting) - [International Resources](https://support.fluance.com/s/international-resources) - [Videos](https://support.fluance.com/s/videos) - [General Information](https://support.fluance.com/s/general-information) - [Store Policies](https://support.fluance.com/s/store-policies#main-content) - [Returns & Warranty](https://support.fluance.com/s/store-policies#returns-warranty) - [Shipping](https://support.fluance.com/s/store-policies#shipping) - [Billing & Payment](https://support.fluance.com/s/store-policies#billing-payment) - ABOUT US - [Who We Are](https://www.fluance.com/about/) - [Fluance Blog](https://www.fluance.com/blog/) - [Professional Reviews](https://www.fluance.com/blog/category/professional-reviews/) - [Contests & Giveaways](https://www.fluance.com/contests-giveaways/) - [Why Choose Fluance?](https://www.fluance.com/why-choose-fluance/) - [Community & Environment](https://www.fluance.com/environmental-sustainability/) - [Glossary](https://www.fluance.com/glossary/) - PRODUCTS - [Turntables](https://www.fluance.com/turntables) - [Powered Bookshelf, Floorstanding Speakers](https://www.fluance.com/powered-bookshelf-floorstanding-speakers) - [Home Theater Systems](https://www.fluance.com/home-theater-systems) - [Floorstanding Speakers](https://www.fluance.com/floorstanding-speakers) - [Bookshelf, Surround & Bipolar Speakers](https://www.fluance.com/bookshelf-surround-bipolar-speakers) - [Center Channel Speakers](https://www.fluance.com/center-channel-speaker) - [Subwoofers](https://www.fluance.com/subwoofer) - [Accessories](https://www.fluance.com/accessories) - [Deals & Special Offers](https://www.fluance.com/deals-special-offers) - [Extended Warranty](https://www.fluance.com/extended-warranty) - [Discontinued](https://www.fluance.com/discontinued) - CUSTOMER SERVICE - [Support Center](https://support.fluance.com/s/) - [Contact Us](https://support.fluance.com/s/kb-tickets/new) - [My Account](https://www.fluance.com/customer/account) - [30 Day Risk Free in Home Trial](https://www.fluance.com/30-day-risk-free-in-home-trial) - [Fluance Policies](https://www.fluance.com/store-policies) - [Media Inquiries](https://www.fluance.com/media-inquiries) - [Bulk Purchases](https://www.fluance.com/bulkpurchases) - [Privacy Policy](https://www.fluance.com/privacy-policy/) - [Register your Product](https://www.fluance.com/registration/) - [Legal](https://www.fluance.com/legal/) © 2026 Fluance. All Rights Reserved.